Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ng.itelhome.shop (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".

How We Collect Device Information

  • Cookies – data files placed on your device that often include an anonymous unique identifier. Learn more or disable cookies at www.allaboutcookies.org.
  • Log files – track actions on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking about both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen orders for potential risk or fraud, and— when in line with the preferences you've shared—provide you with information or advertising relating to our products or services.

We use Device Information to help screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing campaigns).

Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us:

  • Email: cs-itel.ng@itel-mobile.com
  • Phone: (General complaint) 2347016777814, (Delivery complaint) 2348029901318 (Pickup complaint) 2349167951966
  • Mail: ATG House, 2a Isasc John st Ikeja GRA, Lagos Nigeria