NG-itel Home

To place an order, visit the official itelhome and select a product.

• If you are a new user start by creating a profile here.
• Then browse and select the product you want either through the itel Official Store Homepage, Collections/Categories, or all Products.
• Choose your preferred delivery method(Shipping or Pickup when both are available depending on the selected product).

Note: We deliver to many states across Nigeria. However, available shipping options may vary depending on the product(s) you select. The shipping methods available for your order will be displayed during checkout.

• Choose the nearest itelhome store(with the Pickup option) and click the Complete Order button.

Our dedicated Customer Support team will take it from there and contact you whenever necessary, based on the options you selected.

You can select “Pickup” for in-store pickups OR “Cash on Delivery (COD)” for home delivery.

Yes, we offer a device-swap program exclusively for our mobile phones.

To determine if your device is eligible, kindly visit your nearest official itel Home Store where our team will inspect the device and guide you through the swap process.

If your order is taking longer than expected to arrive, please contact our support team. We will investigate the status of your order and assist you as quickly as possible.

You can reach us through any of the channels below:

Phone

• Shipping/Delivery Support: +234 802 990 1318
• Pickup Support: +234 916 795 1966

Email

• Delivery Support: deliverysupport.ng@itel-mobile.com

Carlcare is the official after-sales service provider for itel products. If your newly purchased itel product develops a fault, please contact us first. Our support team will guide you through the appropriate after-sales process and connect you with Carlcare whenever required.

You can contact us using the details below:

Phone:

• General Enquiries & Complaints: +234 913 600 1717

Email:

• General Support: info@itelhome.shop