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Let customers speak for us
I have had mine for over a year now and it works perfectly
Trust me when I say this is the most sweetest product I’ve gotten from itel, I bought my hair trimmer and electric kettle, air fryer and fan from itel even my power banks I buy from itel and supply to my customers also. It’s been so wonderful and it works the hype. I hope your products name keeps growing and amazing wnd users. Nice one Itel🫂
Itel is gradually hijacking market from all the competitors, this is the first time I have come across itel and it's heart touching. I love this product, thank you itel it match the nature of my job. Infact I recommend this product to everyone with full chest.
I’ve purchased two of these and must say that they’re great. Study build, the magnets and strong, fast charge, and long-lasting battery.
Overall, I’m satisfied.
I will like to change mine to bud ace new
The phone is superb,,we got two on Wednesday and got our free gift as well
Nice products and of great qualities, also customer care offices have been awesome when issues arise with products.
FAQs
Check out the most frequently asked questions from our customers. Still have a question? Contact our Customer Support team using any of the contact details in the footer.
How do I place an order on the itel Official Store?
To place an order, visit the official itelhome and select a product.
- If you are a new user start by creating a profile here.
- Then browse and select the product you want either through the itel Official Store Homepage, Collections/Categories, or all Products.
- Choose your preferred delivery method(Shipping or Pickup when both are available depending on the selected product).
Note: We deliver to many states across Nigeria. However, available shipping options may vary depending on the product(s) you select. The shipping methods available for your order will be displayed during checkout.
- Choose the nearest itelhome store(with the Pickup option) and click the Complete Order button.
Our dedicated Customer Support team will take it from there and contact you whenever necessary, based on the options you selected.
What payment option do I pick?
You can select “Pickup” for in-store pickups OR “Cash on Delivery (COD)” for home delivery.
Can I Swap Products?
Yes, we offer a device-swap program exclusively for our mobile phones.
To determine if your device is eligible, kindly visit your nearest official itel Home Store where our team will inspect the device and guide you through the swap process.
What should I do if my itel Official Store order is delayed?
If your order is taking longer than expected to arrive, please contact our support team. We will investigate the status of your order and assist you as quickly as possible.
You can reach us through any of the channels below:
Phone
- Shipping/Delivery Support: +234 802 990 1318
- Pickup Support: +234 916 795 1966
- Delivery Support: deliverysupport.ng@itel-mobile.com
What should I do if I experience an issue with my newly purchased itel product?
Carlcare is the official after-sales service provider for itel products. If your newly purchased itel product develops a fault, please contact us first. Our support team will guide you through the appropriate after-sales process and connect you with Carlcare whenever required.
You can contact us using the details below:
Phone:
- General Enquiries & Complaints: +234 913 600 1717
Email:
- General Support: info@itelhome.shop
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